About me
UX Designer · Systems Builder
I help lean teams make confident product decisions that convert, by creating roadmaps for implementing AI in day-to-day workflows.
About me
UX Designer · Systems Builder
I help lean teams make confident product decisions that convert, by creating roadmaps for implementing AI in day-to-day workflows.
Human depth with machine precision.
Making expensive, avoidable launch mistakes.
A structured, research and results focused design practice that leverages AI fluency and backs every decision with evidence.
Who I work with
In health, consumer, and mission-driven tech who need research and design judgment before they can hire it in-house.
Organizations modernizing a digital program, an onboarding experience, or a service people depend on.
Small teams that want AI working in real workflows without committing to a full-time hire.
I design and implement scalable operational systems that embed accountability into workflows, reduce risk, and create measurable performance gains.
Trades Carefully's booking app for trust infrastructure, where patients consult before booking, swaps star ratings for behavioral trust signals, and tests whether the change moves real provider choices, not just sentiment.
A wellness app redesign that replaces four scattered data exports with one primed-readiness score, surfacing patterns users couldn't see on their own. I rebuilt the Home, Insights, Session, and Pre-sit flows around that number, framing the revenue case as an opportunity hypothesis, not a claimed result.
A healthcare navigation app designed to ease the process of finding adequate healthcare for members of vulnerable populations. Using Figma, I built the early design system and interactive low-fidelity prototype that yielded usability outcomes above industry benchmarks.
Full lifecycle design and rollout of a centralized procurement system, from process mapping to org-wide adoption, which lifted clean submission rate from 42% to 68% and cut weekly escalations by about 75%.
A learner-outcomes evaluation framework integrating qualitative interviews, survey design, and CRM data analysis across 300+ learners. The insights became targeted program changes that improved learner experience and supported evidence-based growth.
Designed a nationwide B2B vendor-sourcing strategy and one-stop system for language services, standardizing 70 events with live ASL and multilingual interpretation, and delivering 100+ translated research products.
How I design experiences and systems that help organizations run smarter.
Select an area to see where it did the work.
Designing scalable structures that bring clarity to complex workflows.
Translating user needs into intuitive, research-driven solutions.
Aligning stakeholders across disciplines to drive collaboration and win-win decisions.
Optimizing how people, tools, and processes work together to reach goals.
Turning data into actionable decisions and measurable outcomes.
Leading end-to-end delivery of complex initiatives, from scoping to execution, risk, and rollout.
Design · Productivity · Data · AI
Design
AI & Analytics
Productivity
Data Analysis
Feedback from people who've worked with me.
She's constantly thinking about how to streamline processes to cut out extra steps and give those she supports the information they need before they have to ask. Any team would be lucky to have her.
When Urban prepared its major Web Development RFP, one that only happens every five years, Olivia was at the helm, managing a complex, multi-month process across federal compliance, vendor strategy, and coordination between departments.
I had the absolute joy of working with Olivia, and I would work with her again in a heartbeat. She's one of those rare people who brings both thoughtfulness and action, deeply dependable and fully herself, with warmth, clarity, and conviction.
Olivia brought tremendous improvements to our procurement procedures, streamlining our workflows and educating staff along the way. Sharp, highly organized, and detail-oriented, she managed vendor negotiations on my team's behalf, and I always had full confidence in her.
Working with Olivia, I quickly discovered what strong leadership and genuine partnership look like. She has been a pivotal mentor in shaping my career, consistently modeling excellence, collaboration, and integrity.
Olivia has a real enthusiasm for exploring new tools and technologies to optimize workflows and integrate systems, always eager to learn and implement innovative solutions. Her proactive approach made her a valuable asset in a fast-moving environment.
