Designing experiences
that convert.

About me

Portrait of Olivia Wondu

UX Designer · Systems Builder

I help lean teams make confident product decisions that convert, by creating roadmaps for implementing AI in day-to-day workflows.

Human depth with machine precision.

The problem I solve

Making expensive, avoidable launch mistakes.

How I solve it

A structured, research and results focused design practice that leverages AI fluency and backs every decision with evidence.

Who I work with

Founders & product teams

In health, consumer, and mission-driven tech who need research and design judgment before they can hire it in-house.

Nonprofits & public interest

Organizations modernizing a digital program, an onboarding experience, or a service people depend on.

Lean teams adopting AI

Small teams that want AI working in real workflows without committing to a full-time hire.

I design and implement scalable operational systems that embed accountability into workflows, reduce risk, and create measurable performance gains.

30%
fasterTime-to-launch for new initiatives
8+
yearsCross-functional program leadership
100+
deliveredMultilingual research products

Selected work

Carefully Phase II

Trades Carefully's booking app for trust infrastructure, where patients consult before booking, swaps star ratings for behavioral trust signals, and tests whether the change moves real provider choices, not just sentiment.

UX DesignUsability Testing

SereniBrain Redesign

A wellness app redesign that replaces four scattered data exports with one primed-readiness score, surfacing patterns users couldn't see on their own. I rebuilt the Home, Insights, Session, and Pre-sit flows around that number, framing the revenue case as an opportunity hypothesis, not a claimed result.

Product RedesignBehavioral DesignData Storytelling

Carefully Phase I

A healthcare navigation app designed to ease the process of finding adequate healthcare for members of vulnerable populations. Using Figma, I built the early design system and interactive high-fidelity prototype that yielded usability outcomes above industry benchmarks.

UX DesignUsability Testing

Procurement System Rebuild

Full lifecycle design and rollout of a centralized procurement system, from process mapping to org-wide adoption, which lifted clean submission rate from 42% to 68% and cut weekly escalations by about 75%.

Change ManagementSystems DesignRisk Management

Learning Systems Evaluation

A learner-outcomes evaluation framework integrating qualitative interviews, survey design, and CRM data analysis across 300+ learners. The insights became targeted program changes that improved learner experience and supported evidence-based growth.

Learning DesignData Analysis

Language Service Design

Designed a nationwide B2B vendor-sourcing strategy and one-stop system for language services, standardizing 70 events with live ASL and multilingual interpretation, and delivering 100+ translated research products.

Accessibility DesignProgram ManagementService Design

Expertise

How I design experiences and systems that help organizations run smarter.

Systems Thinking

Designing scalable structures that bring clarity to complex workflows.

User Experience Design

Translating user needs into intuitive, research-driven solutions.

Cross-Functional Design

Aligning stakeholders across disciplines to drive collaboration and win-win decisions.

Operational Strategy

Optimizing how people, tools, and processes work together to reach goals.

Insights & Analysis

Turning data into actionable decisions and measurable outcomes.

Program Management

Leading end-to-end delivery of complex initiatives, from scoping to execution, risk, and rollout.

Tool stack

Design · Productivity · Data · AI

Design

FigmaCanvaIllustratorInDesignPremiereMiro

AI & Analytics

ClaudeChatGPTLookerHubSpotGoogle Analytics

Productivity

NotionAsanaJiraClickUpZapier

Data Analysis

ExcelSQLGoogle SheetsAirtable
Olivia's black cat napping on her arm in front of a laptop

Work with me

E-mail
oliviadesignlab@gmail.com
Book a call
calendly.com/oliviadesignlabs/30min
Social
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